Help & Support

Getting started

Download Cherlume on iOS or Android. You can explore Worlds and Experiences without signing in, but generating images and completing purchases requires an account.

Sign in with Google, Apple, or email, pick a World (Love & Family, Pets & Mixes, or Memories & Legacy), upload photos you have permission to use, and spend credits to generate a result you can save or share.

How credits work

Cherlume uses one credit wallet across Worlds and Experiences. Each generation or export costs credits depending on the Experience; the cost is shown before you generate.

Purchase credit packs or a Pro subscription through the App Store or Google Play. Pro may include benefits such as removing the save/share watermark, depending on your plan.

Failed generations and credit refunds

Generations can fail when photos are unclear, safety checks block the output, or our image services are temporarily unavailable.

When a generation fails for reasons covered by our systems, reserved credits are typically refunded automatically to your wallet. You will see a message in the app explaining what happened.

If credits were not refunded when you expected, contact support with your platform, app version, and the Experience you tried.

Restore purchases

If you reinstall Cherlume or switch devices, open Profile or the paywall and tap Restore Purchases.

Restores use your Apple ID or Google Play account through RevenueCat. If entitlements do not appear, contact support with your store receipt.

Uploading photos

• Use clear, well-lit photos where faces or subjects are visible.
• Upload only images you own or have permission to use.
• For Future Baby and couple Experiences, both people should have consented to the upload.
• Supported formats include common photo types such as JPEG, PNG, and HEIC.

Future Baby questions

Future Baby creates an artistic, speculative AI visualization from two photos. It is not a genetic, medical, or factual prediction.

Results vary with photo quality, pose, and AI behavior. Cherlume shows AI disclosure notes so you can share results honestly.

Privacy, photos, and deletion

Your uploads are processed to provide the Experience you request and stored in private cloud storage according to our Privacy Policy. We do not sell your photos.

Uploads and prompts may be sent to external AI providers to generate your result.

You can sign out or delete locally stored app data from Settings. To request deletion of your account or server-held personal data, email support@cherlume.app from your account email.

Contact support

Email support@cherlume.app with your platform (iOS/Android), app version, and a short description of the issue. Screenshots help when reporting generation problems.